Manage strategic enterprise healthcare accounts as a trusted advisor, driving adoption, retention, expansion, advocacy, and measurable business value. Develop success plans, conduct business reviews, analyze usage data, support onboarding and training, resolve issues, identify growth opportunities, and collaborate with Sales, Product, Support, Marketing, Implementation, and Professional Services teams.

Manage and optimize customer success systems, automations, health scores, playbooks, journeys, dashboards, and KPIs. Troubleshoot complex CS systems, lead process improvements, develop knowledge-base documentation, and guide AI-powered analytics and workflows. Partner cross-functionally with Product, Marketing, Sales, Revenue Operations, and Enablement to improve retention, growth, efficiency, training, and customer success outcomes.