Top Customer Success & Experience Jobs

The Adoption Engineer will serve as a technical consultant post-sale, helping clients optimize the use of ThousandEyes and ensuring customer success through training and best practices.

The role involves providing advanced technical support, mentoring junior engineers, creating documentation, and collaborating with product teams to improve customer experience and troubleshoot complex issues.

The Implementation Engineer engages with customers to deliver enablement, implementation, and optimization services for ThousandEyes deployments, requiring technical expertise and strong communication skills.

The Implementation Engineer will engage with customers to deliver implementation, training, and optimization services for ThousandEyes deployment, ensuring productivity and satisfaction while maintaining compliance.

The Adoption Engineer will ensure customer success by optimizing technology adoption, conducting trainings, and developing customer relationships while identifying strategic initiatives and new opportunities.

As a Technical Systems Engineer, you will provide operational support for Cisco Webex platforms, troubleshoot issues, collaborate on deployments, and document solutions while participating in an on-call rotation.

The role involves providing proactive technical support to premium customer accounts, optimizing performance, managing escalations, and ensuring excellent customer experience through collaboration and project management.

The Services Leader manages Professional Services and TAM teams, ensuring customer onboarding, driving engagement, and overseeing service delivery in the APJC region. This role requires collaboration with internal teams, mentoring team members, and fostering a customer-centric culture.

The Technical Account Manager ensures excellent customer experience by providing proactive technical support, optimizing customer networks, and managing projects, collaborating with various internal teams and addressing technical issues effectively.

The role involves supporting channel sales, offering technical expertise, assisting pre-sales activities, and maintaining partner relationships. It includes solution demonstrations, presentations to partners, and collaborating with various teams for successful implementations.