Top Customer Success & Experience Jobs

Provide escalated technical support for cloud networking and web security products. Troubleshoot and reproduce customer issues, collaborate with Engineering and Operations on testing and resolutions, participate in 24x7 support and on-call rotations, and document incident resolutions. The role requires strong cloud infrastructure, operating system, communication, and customer engagement expertise, with preferred experience across AWS, Azure, GCP, cloud security, infrastructure as code, monitoring, and virtual desktop technologies.

Manage regional SaaS renewals to protect and grow ARR, accelerate renewal cycles, reduce churn, and improve commercial outcomes. Partner with account executives and sales leaders, monitor customer health and risk signals, develop mitigation plans for at-risk accounts, lead renewal forecast calls, and provide strategic guidance. The role requires commercial and financial acumen, CRM and CPQ proficiency, cross-functional collaboration, and experience with renewals, sales, deal desk, or renewal operations.