Top Customer Success & Experience Jobs

The Senior Technical Success Manager guides customers in adopting Zscaler solutions, ensuring alignment between customer objectives and Zscaler goals, while managing escalations and fostering relationships.

The Senior Technical Success Manager will guide customers through their Zero Trust journey, offering technical advice and building key relationships to ensure successful adoption of Zscaler's solutions.

Manage technical customer relationships to drive adoption and value of Zscaler's cloud-native Zero Trust security platform. Provide onboarding, technical guidance, troubleshooting, cross-functional escalation, and training. Advocate for customers internally, track health metrics, and ensure successful deployment and ongoing satisfaction.

Manage high-volume renewals for commercial customers (≤ $50K ARR), ensure customer and partner satisfaction, coordinate with Deal Desk, Pricing, Sales Ops and Customer Success for on-time contract execution, leverage AI tools to increase productivity, and identify SKU migrations and upsell opportunities for Account Executives.

The Escalation Engineer resolves complex customer issues, manages critical escalations, collaborates with engineering, and documents troubleshooting processes. Supports 24x7 operations and drives successful resolutions.

Manage and accelerate contract renewals to protect and grow ARR. Monitor account health, surface churn risks and growth opportunities, coordinate mitigation plans, lead renewal forecasting, and provide strategic consultative support to improve retention and renewal outcomes.

The Technical Success Manager will drive technical adoption and customer success by providing guidance and support, enhancing relationships with stakeholders, and documenting best practices to improve outcomes.

The Technical Success Manager drives customer satisfaction by aligning Zscaler solutions with client goals, managing technical accounts, and collaborating across teams to enhance the customer experience.

Responsible for overseeing the technical sales process and running Proof of Value. Collaborates with internal teams to solve customer pain points.

As a Technical Success Manager, you'll guide public sector customers in adopting Zscaler solutions, ensuring their success and driving satisfaction through relationship building and expert advice.