Top Customer Success & Experience Jobs

Provides second-line support for complex security and networking issues, including troubleshooting, testing, reproducing, and resolving customer problems. Partners with Engineering and Operations, documents incidents, manages enterprise escalations, develops training, mentors engineers, and contributes customer-driven product and code improvements. Requires expertise in web security, network infrastructure, packet captures, and HAR traces, along with 5+ years of relevant troubleshooting experience.

Guide customers through Zscaler’s Zero Trust adoption as a post-sales technical advisor. Build stakeholder relationships, provide integration and expansion guidance, manage escalations, identify adoption risks, develop mitigation plans, and share training and best practices. Analyze customer data to tailor adoption strategies and align Zscaler solutions with business and security outcomes. The hybrid Japan-based role requires strong Japanese and English communication skills and substantial experience in cloud, security, networking, or infrastructure solutions.

Manage post-sales customer engagements from onboarding through renewal for Zscaler SecOps products. Provide cybersecurity education and strategic guidance, conduct executive business reviews, support renewals, mitigate retention risks, and identify expansion opportunities. Build trusted customer relationships, analyze performance metrics, gather product feedback, and collaborate with Sales, Support, Product, and technical teams to improve customer security outcomes and maximize product value.

Manage a portfolio of healthcare customers across the Eastern and Central US, driving Zscaler adoption, value realization, renewals, and retention. Lead customer business reviews, monitor account health, mitigate risks, support HIPAA and security requirements, and educate stakeholders on product capabilities and best practices. The role requires strong networking troubleshooting, cloud security, authentication, and healthcare compliance knowledge, along with customer-facing technical and account management experience.

Lead and scale a regional technical customer success organization by coaching managers and Technical Success Managers, improving customer satisfaction, retention, adoption, and expansion. Establish scalable engagement models and success programs, build executive customer relationships, manage strategic escalations, and partner with Sales, Support, Product, and Professional Services. Use analytics and AI-enabled workflows to assess risk, improve efficiency, and drive measurable enterprise customer outcomes.

Responsible for overseeing the technical sales process and running Proof of Value. Collaborates with internal teams to solve customer pain points.

Provide escalated technical support for cloud networking and web security products. Troubleshoot and reproduce customer issues, collaborate with Engineering and Operations on testing and resolutions, participate in 24x7 support and on-call rotations, and document incident resolutions. The role requires strong cloud infrastructure, operating system, communication, and customer engagement expertise, with preferred experience across AWS, Azure, GCP, cloud security, infrastructure as code, monitoring, and virtual desktop technologies.

Manage technical customer success for Zscaler solutions, aligning customer goals with product capabilities, guiding implementations and best-practice adoption, conducting stakeholder reviews, mitigating risks, and identifying growth opportunities. The role requires troubleshooting network issues across Linux, Unix, and FreeBSD, understanding core networking protocols, supporting enterprise cloud security deployments, and collaborating with Sales, Support, and Product teams.

Serve as the strategic technical advisor and primary post-sales contact for complex customer accounts. Build stakeholder relationships, align Zscaler solutions with business and security goals, guide adoption, provide technical governance, mitigate risks, and manage escalations across Sales, Support, and Product. Develop tailored strategies, analyze customer data, identify growth opportunities, and create best-practice content. The role requires extensive customer-facing technical experience in cloud security, networking, or infrastructure.

Manage regional SaaS renewals to protect and grow ARR, accelerate renewal cycles, reduce churn, and improve commercial outcomes. Partner with account executives and sales leaders, monitor customer health and risk signals, develop mitigation plans for at-risk accounts, lead renewal forecast calls, and provide strategic guidance. The role requires commercial and financial acumen, CRM and CPQ proficiency, cross-functional collaboration, and experience with renewals, sales, deal desk, or renewal operations.