Top Customer Success & Experience Jobs

The Customer Service Associate will assist customers through calls, chats, and emails, providing exceptional support and resolving issues.

The Risk Investigator ensures a high-quality customer experience by addressing concerns, identifying fraud, and mitigating risks while adhering to regulations. They document interactions and collaborate with teams to improve processes.

The Senior Internal Fraud Analyst will identify, analyze, and mitigate internal fraud risks, collaborate with teams to enhance fraud prevention strategies, and investigate suspicious activities.

The Customer Success Team Manager at Remitly provides leadership and support to teams in Manila and Managua, focusing on performance management, team engagement, and exceptional customer service. This role involves coaching, facilitating team meetings, and ensuring alignment with company goals while developing talent and fostering a positive work environment.

The Risk Investigator ensures a high-quality customer experience by mitigating risks, identifying fraudulent activities, and making customer-centric decisions. They maintain compliance and support operational processes while fostering customer loyalty through effective communication and empathy.

The Senior Manager, Partnerships will enhance relationships with Pay-In partners, negotiate agreements, optimize performance, and support strategic initiatives within Remitly's Pay-In team.

As an IT Support Specialist, you'll manage software and hardware support, resolve technical issues, handle ticketing, and assist new employee onboarding.

The role involves investigating fraud and scam activity, analyzing data patterns, improving prevention strategies, and collaborating with cross-functional teams.

As a Customer Service Associate, you will support Remitly customers, troubleshoot issues, provide solutions, and enhance customer experiences via direct interaction and project coordination.

The Complaints Team Manager leads a team to manage customer complaints efficiently, ensures SLA compliance, drives quality outcomes, and collaborates with cross-functional teams.