Support landlords and tenants through phone and email, helping them navigate Avail’s rental platform and lifecycle. Troubleshoot low- to medium-complexity issues, answer questions about listings, applications, leases, and ACH payments, and create self-help resources. The role requires strong communication, empathy, customer service expertise, and comfort handling high-volume inbound calls in a technology environment.

Provide high-volume, white-glove consumer support via inbound/outbound phone, email, and text. Make 300+ daily warm dials, qualify buyers/sellers, resolve issues, and connect consumers to premium real estate professionals while meeting performance metrics in a hybrid Scottsdale, AZ role.

Lead and retain a portfolio of ~40 premier strategic real estate accounts through executive-level relationship building, bespoke post-sale consultation, implementation, training, escalations, and enterprise renewals. Use data-driven insights and cross-functional communication to drive revenue retention and growth while providing a high-touch customer experience and ~10% travel for client engagement.