Lead and develop a team of Technical Account Managers, ensuring customer satisfaction, process improvement, and collaboration across teams. Recruit and mentor staff while tracking performance metrics and fostering a customer-focused culture.

The role involves strengthening sales teams' capabilities through enablement programs, collaborating with stakeholders, and measuring program impact.

The Senior Customer Success Manager will develop relationships with key stakeholders, provide product expertise, mitigate risks, and advocate for customer needs to ensure success and satisfaction.