Top Customer Success & Experience Jobs

Manage a portfolio of existing SaaS customers, driving adoption, value realization, renewals, retention, and expansion. Develop account plans, negotiate renewal proposals, monitor customer health through analytics and telemetry, and identify churn risks and growth opportunities. Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting while providing consultative product guidance.

Manage a portfolio of existing SaaS customers, driving adoption, value realization, retention, renewals, and expansion. Develop account plans, negotiate renewal proposals, monitor customer health through analytics, identify churn risks, and provide consultative product guidance. Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting while achieving revenue and retention goals.

Manage a portfolio of existing SaaS customers, driving adoption, value realization, retention, renewals, and expansion. Develop account plans, negotiate renewal proposals, monitor customer health through analytics and telemetry, identify churn risks, and provide consultative product guidance. Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting while using Salesforce and customer analytics tools to achieve revenue and retention goals.

Leads PagerDuty’s Santiago office and Chile operations, overseeing Customer Success, Support, and Professional Services while coordinating resident cross-functional teams. Owns site operations, employee experience, compliance, budget, culture, hiring, retention, and executive reporting. Partners with global leaders to align local execution, improve customer outcomes, and resolve cross-functional issues. Represents PagerDuty with Chilean government, industry, vendor, and community stakeholders.

As an Account Manager, you'll oversee a portfolio of SaaS customers, focusing on relationship management, renewals, and driving product adoption for business value.

As an Account Manager, you'll manage customer relationships, ensure product adoption, drive renewals, and identify expansion opportunities within a portfolio of SaaS customers.