Top Customer Success & Experience Jobs

Owns end-to-end client implementations for Movable Ink’s personalization platforms. Manages launch projects, develops implementation plans, configures and QA-tests campaigns, designs technical solutions, trains clients, troubleshoots issues, and coordinates with developers, engineers, architects, product teams, and stakeholders to achieve client goals and KPIs.

Own new-client implementations for Movable Ink’s personalization platforms, serving as the project manager and product expert. Responsibilities include developing project plans, coordinating clients and internal teams, designing technical solutions, configuring and QAing campaigns, delivering platform training, troubleshooting issues, and ensuring launches achieve client goals and KPIs. The role requires expertise in mobile messaging, digital marketing, web technologies, data infrastructure, and client or project management.

Supports client experience managers and named accounts by gathering campaign requirements, preparing reports and presentations, managing meetings, troubleshooting and QAing campaign setups, maintaining Salesforce contacts, documenting projects, and creating Photoshop email mockups. The role develops expertise in the Movable Ink platform and email ecosystem, with the opportunity to manage a client book of business independently in the future.

Support Client Experience Managers and named accounts by gathering campaign requirements, preparing reports and presentations, executing Photoshop mockups, coordinating client meetings, managing Salesforce contacts, documenting projects, troubleshooting queries, and QAing campaign setups. The role develops platform and email ecosystem expertise while preparing to manage an independent book of business.

Supports Client Experience Managers and client accounts by gathering campaign requirements, preparing reports and presentations, creating Photoshop mockups, coordinating meetings, managing Salesforce contacts, documenting projects, troubleshooting client queries, and QAing campaign setups. The role requires strong communication, organization, adaptability, teamwork, self-motivation, and willingness to learn HTML, CSS, JavaScript, and Photoshop.