Top Customer Success & Experience Jobs

Advise major customers and resolve complex MongoDB issues involving architecture, performance, recovery, security, networking, infrastructure, and scalability. Provide best-practice guidance for large-scale database deployments, advocate for customer needs with product and engineering teams, handle technical escalations, and contribute to support-tool development for diagnostics, benchmarking, and performance analysis.

Manage strategic G2000 customer accounts as a technical and business advisor. Drive retention, consumption growth, revenue realization, executive advocacy, and long-term success through customer business reviews, roadmap alignment, forecasting, and risk mitigation. Build relationships with C-suite and technical leaders, coordinate global resources, influence product strategy, and lead complex migrations and modernization initiatives.

Manage a portfolio of enterprise MongoDB customers, advising on complex technical deployments, customer health, retention, revenue realization, and long-term advocacy. Develop account strategies, conduct business reviews, forecast outcomes, identify expansion opportunities, coordinate cross-functional resources, and influence product direction through customer insights. Build senior stakeholder relationships, maintain accurate internal systems, mentor peers, and support hiring and onboarding.

Advise enterprise customers on complex MongoDB deployments, mitigate technical and business risks, conduct executive business reviews, and drive retention, revenue realization, adoption, advocacy, and account maturity. Manage strategic portfolios, forecast outcomes, maintain customer data hygiene, identify expansion opportunities, coordinate cross-functional resources, influence product strategy through customer feedback, and mentor team members and new hires.

Lead strategic enterprise customers as a technical Customer Success Manager, owning customer health, revenue realization, technical guidance, escalation management, account plans, executive reviews, and cross-functional collaboration to drive adoption and growth of MongoDB Atlas.

Manage a large portfolio of MongoDB customers through scalable onboarding, adoption, retention, revenue realization, and advocacy strategies. Use product telemetry, health signals, campaigns, webinars, and data-driven insights to guide customer outcomes. Forecast retention and revenue, maintain account data, identify expansion opportunities, and collaborate with Sales, Product, Services, Support, and Training teams. Help shape scalable customer success programs and provide technical and business guidance.

Manage a large portfolio of MongoDB customers through scalable, data-driven engagement strategies. Lead onboarding, drive product adoption and value realization, improve retention and revenue realization, forecast account outcomes, and identify expansion opportunities. Use health signals, customer telemetry, AI-driven tools, campaigns, webinars, and office hours to support customers at scale. Collaborate with Sales, Product, Services, Support, and Training teams while advocating for customer needs and developing scalable success programs.

Lead strategic post-sales relationships for Enterprise (G2000) accounts, driving customer retention, revenue realization, and advocacy. Advise on complex MongoDB deployments, conduct business reviews, create success plans, coordinate cross-functional resources, mentor peers, influence product roadmap, and maintain accurate internal systems. Role is Toronto-based hybrid.

Lead strategic customer success for a portfolio of Enterprise (G2000) accounts, driving retention, revenue realization, and advocacy. Advise on complex technical and operational strategies, conduct business reviews, create mutual success plans, and coordinate cross-functional resources. Mentor team members, influence product direction with customer insights, and maintain accurate account data while leveraging AI to improve engagement and efficiency.

The Senior Solutions Architect will guide customers in designing scalable systems using MongoDB, collaborating with sales to drive account success, and fostering strong customer relationships.