Top Customer Success & Experience Jobs

Manages technical relationships with major MongoDB customers, helping them design, scale, troubleshoot, and optimize mission-critical database solutions. Responsibilities include architecture and performance guidance, proactive issue prevention, executive and stakeholder communication, technical deep dives, escalation leadership, product feedback, customer education, and mentoring team members. The role requires expertise in production databases, cloud services, enterprise architectures, systems troubleshooting, and customer-facing technical leadership.

Manage a portfolio of enterprise customers as a trusted technical advisor. Drive customer health, retention, revenue realization, advocacy, and long-term value through business reviews, success planning, risk identification, and deployment guidance. Collaborate with Sales, Product, Services, Support, Training, Marketing, and executive sponsors to address customer needs, communicate insights, forecast retention, and identify expansion opportunities.

Technical Account Manager responsible for leading technical relationships with major MongoDB customers, solving complex database and application architecture challenges, and ensuring successful, scalable deployments. The role involves advising on performance, recovery, security, availability, and cloud architectures; coordinating internal resources; managing escalations; educating customers; identifying product requirements; and mentoring team members. Candidates need substantial experience with production databases, enterprise architectures, cloud services, systems troubleshooting, and customer-facing technical leadership.

Manage contract renewals and customer retention within an assigned territory. The role involves proactively managing renewal accounts, collaborating with Sales and Customer Success stakeholders, building customer relationships, improving renewal rates, forecasting renewals, and engaging with customers daily. Candidates should have at least three years of customer-facing experience, ideally in renewals, a record of exceeding sales targets, strong communication skills, and familiarity with database, cloud, or infrastructure technology.

Manage strategic G2000 accounts as a technical and business advisor, driving retention, consumption, revenue realization, executive advocacy, and long-term MongoDB adoption. Partner with CIOs, CTOs, and technical leaders on transformation roadmaps; conduct business reviews; identify consumption risks; forecast portfolio outcomes; coordinate global resources; and lead migrations, modernization initiatives, and cross-functional account programs. Represent customer needs internally and influence product strategy while guiding customers toward measurable business value.

Advise major customers and resolve complex MongoDB issues involving architecture, performance, recovery, security, networking, infrastructure, and scalability. Provide best-practice guidance for large-scale database deployments, advocate for customer needs with product and engineering teams, handle technical escalations, and contribute to support-tool development for diagnostics, benchmarking, and performance analysis.

Manage strategic G2000 customer accounts as a technical and business advisor. Drive retention, consumption growth, revenue realization, executive advocacy, and long-term success through customer business reviews, roadmap alignment, forecasting, and risk mitigation. Build relationships with C-suite and technical leaders, coordinate global resources, influence product strategy, and lead complex migrations and modernization initiatives.

Manage a portfolio of enterprise MongoDB customers, advising on complex technical deployments, customer health, retention, revenue realization, and long-term advocacy. Develop account strategies, conduct business reviews, forecast outcomes, identify expansion opportunities, coordinate cross-functional resources, and influence product direction through customer insights. Build senior stakeholder relationships, maintain accurate internal systems, mentor peers, and support hiring and onboarding.

Advise enterprise customers on complex MongoDB deployments, mitigate technical and business risks, conduct executive business reviews, and drive retention, revenue realization, adoption, advocacy, and account maturity. Manage strategic portfolios, forecast outcomes, maintain customer data hygiene, identify expansion opportunities, coordinate cross-functional resources, influence product strategy through customer feedback, and mentor team members and new hires.

Lead strategic enterprise customers as a technical Customer Success Manager, owning customer health, revenue realization, technical guidance, escalation management, account plans, executive reviews, and cross-functional collaboration to drive adoption and growth of MongoDB Atlas.