Top Customer Success & Experience Jobs

19-19 Hourly
Junior
Fintech
Provide phone-based support and education to accountholders on FSAs, HSAs, COBRA and related products. Resolve issues, guide customers through online tools, protect sensitive data, meet quality standards, and may be cross-trained for chat/email/text. Complete mandatory training, pass an 85% product exam, and meet service goals.
Top Skills: ChatContact Center SoftwareDigital WorkflowEmailHardwired EthernetOnline Tools And AppsSms/Text
19 Days AgoSaved
In-Office or Remote
Chicago, IL, USA
80K-100K Annually
Senior level
80K-100K Annually
Senior level
Fintech
Lead SaaS partner and employer onboarding for CDH benefits (HSA, FSA, HRA), manage bulk HSA/notional migrations, run welcome/status calls, build trusted partner relationships, identify and mitigate risks to prevent churn, and drive process improvements and change management to ensure successful partner implementations and client satisfaction.
Top Skills: Mail MergeExcelMicrosoft WordOutlookSaaS
Reposted One Month AgoSaved
In-Office or Remote
Chicago, IL, USA
19-19 Hourly
Junior
19-19 Hourly
Junior
Fintech
The role involves handling a high volume of client communications regarding retirement and investment accounts, ensuring client satisfaction through service and problem-solving.
Top Skills: Microsoft SuiteSalesforceService Cloud
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