Top Customer Success & Experience Jobs

Customer Technical Architect provides technical enablement and architecture guidance to customers and internal teams, removes technical barriers, translates customer needs into product insights, builds training curriculum, and collaborates across Sales, Customer Success, Professional Services, and Product/Engineering to drive successful adoption of LogicMonitor.

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Serve as a trusted advisor, conduct business reviews and health checks, resolve escalations, coordinate with support and sales teams, identify growth opportunities, and develop success plans aligned with customer business objectives. The role requires intermediate IT infrastructure knowledge and occasional customer travel.

Own customer relationships for assigned SaaS accounts, driving platform adoption, value delivery, retention, renewals, and growth. Serve as a strategic advisor to senior stakeholders, lead business reviews, manage account health and escalations, identify expansion opportunities with Account Executives, and advocate for customers across Product, Support, and Services teams.

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Build relationships, coach customers toward business goals, develop success plans, communicate platform value, and serve as the escalation point. Collaborate with account owners, executives, and cross-functional teams to maximize LogicMonitor value and ensure customer outcomes. Travel 1–2 times per quarter.

Lead and scale a Customer Success team to drive retention, adoption, renewal readiness, expansion, and customer value. Own operating cadence, success planning, risk governance, cross-functional alignment, playbooks, and executive engagement to improve customer health and commercial outcomes.

Drive LogicMonitor customer adoption, onboarding, training, troubleshooting, retention, renewals, and value realization at scale. Serve as a trusted technical advisor, manage customer cases and SLAs, identify churn risks, support escalations during incidents, conduct business reviews, and collaborate with Customer Success Managers, account owners, executives, support, and other cross-functional teams.

Drive customer adoption and expertise for LogicMonitor’s SaaS observability platform. Responsibilities include onboarding, training, troubleshooting, case and SLA management, best-practice consulting, customer value realization, retention, renewal reviews, escalation support, and identifying expansion opportunities. The role partners with Customer Success Managers, account owners, executives, technical support, and other teams while supporting customers through automation and individual engagements.

Provide dedicated technical support to up to eight Premier Support customers, owning tickets from intake to resolution, leading kickoff calls and health checks, performing proactive maintenance, coordinating escalations with engineering, contributing knowledge base content, and driving operational efficiency projects.

Manage product and partnership success for enterprise customers of LogicMonitor. Drive adoption, retention, onboarding, renewals, and expansion through training, success plans, business reviews, escalation management, and cross-functional coordination to ensure customer value and advocacy.