Top Customer Success & Experience Jobs

Manage a portfolio of new customers through 30–90 day onboarding to achieve go-live and fast time-to-value. Create tailored onboarding plans, guide platform setup and integrations, provide proactive 1:1 technical and non-technical support, track milestones and health metrics, and partner with Sales, Support, and Product to resolve issues and drive adoption.

Own day-to-day operations of Klaviyo’s Champions program: recruitment, onboarding, member engagement, cross-functional activation, measurement of ROI, budget support, and elevating program prestige and industry recognition.

Lead and grow the EMEA Professional Services organization, driving delivery excellence, services attach, bookings, and customer advocacy. Partner with Sales and Customer Success to build GTM motions, resolve complex escalations, codify regional operating patterns, and scale a distributed London/Dublin team while promoting AI-forward ways of working.

Manage a portfolio of 20–45 SMB customers in APAC, act as trusted advisor to drive email/SMS revenue, lead projects from planning to implementation, advocate for customers cross-functionally, support technical and non-technical users, and help scale Klaviyo’s regional presence while applying AI-driven workflow improvements.

Lead end-to-end strategic technical engagements for enterprise customers, shape SOWs, design scalable Klaviyo and martech solutions, manage delivery and risks, advise stakeholders, mentor peers, and drive repeatable processes to ensure adoption and measurable outcomes.

Provide German- and English-language product support for Klaviyo customers via email and live chat. Troubleshoot SaaS/product issues, document resolutions, escalate when needed, advise on non-technical e-commerce/marketing questions, and help improve workflows with AI-driven tools while meeting KPIs.

Lead the strategy and execution of partner enablement across the APAC region, focusing on building partner capabilities and driving adoption of Klaviyo's Autonomous CRM platform, with hands-on involvement and team leadership responsibilities.

The Renewal Specialist at Klaviyo manages customer renewals, supports retention efforts, collaborates across teams, and ensures a seamless customer experience while identifying upsell opportunities.

Lead and scale a team of Mid-Enterprise Customer Success Managers to drive retention, expansion, and customer satisfaction. Build engagement models and success plans, coach and develop team members, analyze usage and health signals, manage executive relationships, lead strategic account planning, remove roadblocks, and partner cross-functionally to deliver business outcomes. Incorporate AI to improve workflows and enable long-term customer value.