Top Customer Success & Experience Jobs

Build and optimize AI-powered customer support experiences, Zendesk workflows, automations, and integrations. Configure and tune AI servicing platforms, measure support performance, redesign processes, test emerging technologies, and partner with Product, Engineering, Support, Data, Revenue Operations, and vendors. Lead implementation, experimentation, platform modernization, and continuous improvement as a hands-on individual contributor.

The Customer Experience Specialist will provide customer support in international payroll and benefits, troubleshoot issues, and improve service delivery while collaborating with various teams to enhance product offerings.

Lead the creation and scaling of a centralized Voice of Customer program: design feedback infrastructure, standardize listening posts, synthesize quantitative and qualitative insights, drive cross-functional governance, build dashboards/portals, close the feedback loop, and measure VoC impact to influence product, policy, and operations.

Own the end-to-end onboarding experience for new customers: manage project plans, deliver tailored onboarding calls, align stakeholders, resolve risks and inquiries, guide product configuration and payroll readiness, and hand off completed implementations to cross-functional teams.

The Senior Account Executive will manage the sales pipeline, prospect for new business, leverage existing relationships, and advocate for customers to drive growth in the PEO sector.

Lead QA-driven coaching programs to improve CX performance: deliver 1:1 and group coaching, translate QA data into action plans, ensure follow-up on evaluated interactions, build scalable coaching frameworks, track coaching effectiveness, contribute QA insights to training and onboarding, and maintain documentation and calibration for consistent scoring.

Provide expert, multi-channel support for payroll, payments, tax, and billing issues for small business customers. Triage payments, de-escalate sensitive matters, collaborate on retention and product improvements, and educate customers on payroll compliance.

The CSO Manager will lead teams, drive operational excellence, track performance metrics, and facilitate alignment across departments to optimize service delivery.

Lead technical and operational setup for international hires (employment agreements, statutory policies, benefits) to ensure Day 1 compliance. Manage complex onboardings, recommend supplemental services, drive process automation, partner cross-functionally, and contribute to market expansion playbooks while improving onboarding efficiency and customer/employee experience.