Top Customer Success & Experience Jobs

Manage value and adoption for a portfolio of primarily law firm customers. Build joint impact plans, run adoption programs, drive time-to-first/next-value, run business value reviews, ensure renewal readiness, identify expansion opportunities, and coordinate cross-functionally to remove friction and measure outcomes that improve net revenue retention.

The Sr. Account Manager will manage a portfolio of mid-market law firms, focusing on revenue growth, client retention, and strategic partnerships using deep legal technology expertise.

Lead APAC Customer Success to drive retention, adoption, and advocacy. Build and scale a regional CS team, define processes and KPIs (NRR, GRR, CSAT), use analytics and health scoring to reduce churn, manage escalations, partner with Sales/PS/Product, oversee budget and forecasting, and mentor Customer Success Managers to deliver measurable customer value.

Lead Customer Success strategy and execution across Asia to drive retention, expansion, adoption, and license consumption. Own renewals, NRR, escalation management, cross-functional alignment with sales, product, services and partners, and regional reporting. Run adoption programs, account plans, risk mitigation, and executive engagement to deliver measurable customer value.