Handle inbound calls, emails, and chats to resolve routine-to-moderately complex customer issues; process account and order requests; document interactions in CRM; escalate high-impact cases; meet service metrics and contribute feedback for process improvements.

The Payer Engagement Account Director will drive payer opportunities, build relationships with payer accounts, lead meetings, and translate interest into agreements. Requires navigating complex organizations, maintaining pipeline management, and collaborating across functions to support evidence and access requirements.