Lead and develop a team of Customer Success Managers to drive customer adoption, retention, and expansion. Own account planning, risk mitigation, renewals strategy, executive relationships, playbook execution, and cross-functional collaboration. Monitor customer health, satisfaction, and revenue metrics while scaling team processes and serving as escalation for client issues. Role requires ~25% travel for client site visits.

Serve as primary customer contact for FourKites' SaaS platform: troubleshoot, replicate, and track product issues; coordinate with Development, QA, and Consulting; provide regular client updates; participate in weekend emergency rotation; and contribute to AI-driven support initiatives.