Top Customer Success & Experience Jobs

Manage enterprise customer relationships for a SaaS supply chain platform, driving adoption, usage, retention, satisfaction, and product value. Establish strategic advisor relationships, facilitate executive business reviews, define customer goals and KPIs, identify upsell opportunities, support advocacy, manage escalations, and represent customer needs internally. The role partners closely with Sales and requires cross-functional collaboration and approximately 10% travel.

Leads a team of Customer Success Managers responsible for customer relationships, retention, satisfaction, account health, renewals, and expansion. Develops customer success playbooks, coaches team members, manages strategic account risks and escalations, partners with Sales and other departments, and hires and develops employees. Requires approximately 25% travel for client visits.

Serve as the first point of contact for customers, partners, and consultants. Research, troubleshoot, replicate, and test product issues; track incidents and provide resolution updates. Collaborate with Development, QA, and Consulting Services, occasionally support AI-related initiatives, and participate in a weekend rotation for 24/7 emergencies.

Manage enterprise customer relationships to drive product adoption, usage, retention, satisfaction, and expansion. Serve as a strategic advisor, establish customer goals and KPIs, conduct executive business reviews, identify upsell opportunities, manage escalations, and advocate for customer needs internally. The role also includes customer training, cross-functional collaboration, and occasional travel for customer engagements.