Serve as a senior technical advocate for enterprise customers by diagnosing complex Dynatrace and integration issues, driving product adoption, delivering training, supporting business reviews, and advising on technical strategy. Collaborate with support, product management, R&D, and account teams to resolve issues, identify usage opportunities, document best practices, and improve customer satisfaction and retention. Coach TAMs and manage executive-level relationships while maintaining deep knowledge of Dynatrace and related cloud, application, DevOps, and ITSM technologies.

Build and maintain post-sales relationships with strategic enterprise customers, serving as a trusted technical advisor for Dynatrace deployment, adoption, configuration, and expansion. Advocate for customers with Support, Product Management, R&D, and account teams; resolve complex technical issues, identify trends, document best practices, and support business reviews and success planning. The role requires strong SaaS, cloud, observability technology, executive relationship, communication, and customer retention expertise, including exceptional English and Arabic skills.

Post-sales technical lead for strategic customers, ensuring successful deployment, adoption, and value realization of Dynatrace products. Troubleshoot complex integrations, advise on architecture and best practices, provide training and coaching, act as customer advocate across support and product teams, conduct business reviews, and document success plans while understanding customers' infrastructure and regulatory requirements.