Own a portfolio of mid-market accounts, driving platform adoption, retention, expansion, and renewal success. Train customers on Dscout functionality and research methodology, advise on research designs, mitigate churn risks, identify growth opportunities, and support research execution. Collaborate with sales, renewal, product, engineering, and research teams while advocating for customer needs and contributing feedback to improve the platform. Travel up to 10% for customer visits.

Advise clients on using the Dscout platform to design, recruit, field, and analyze UX and consumer research projects. Train users, recommend research methodologies, support participants, create educational materials, assist with billing and administration, manage multiple stakeholders, and communicate client feedback internally to improve the product and user experience.

Manage and mentor Research Advisors while supporting customer UX research projects across planning, recruiting, fielding, analysis, and engagement. Own team utilization and CSAT metrics, improve delivery processes, develop enablement and AI-driven resources, participate in hiring and onboarding, and collaborate with directors to shape customer service operations and team growth.