Manage and grow a portfolio of fintech partner relationships across the post-sales lifecycle. Responsibilities include revenue expansion, retention, trade monitoring, trade support, settlement coordination, issue escalation, partner feedback, executive engagement, and cross-functional collaboration with sales, finance, product, technology, and operations teams. The role supports Asia-related trading activities and requires Mandarin and English fluency, strong financial technology experience, and substantial trade support expertise.

Provide escalated operational support for global B2B clients on an API-based investing platform. Troubleshoot client issues, triage and document cases, coordinate with Engineering, Compliance, Onboarding and Product, improve workflows and documentation, contribute to client enablement, and participate in weekend support coverage.