Top Customer Success & Experience Jobs

As a Senior Customer Success Engineer, you'll support customers in using Kubernetes, troubleshoot issues, and guide them through best practices while collaborating with engineering and product teams.

Partner with key business customers to optimize DigitalOcean cloud deployments, design architectures, troubleshoot technical challenges, drive retention and expansion, conduct business reviews, advocate for customer needs, and collaborate cross-functionally. The role also involves creating automation tools, delivering technical presentations and training, monitoring usage trends, and advising customers on cloud, AI/ML, cost, and performance optimization.

The Cloud Support Engineer is responsible for providing technical support for database and cloud infrastructure, troubleshooting issues, optimizing performance, and guiding customers on best practices while collaborating with cross-functional teams.

Manage key accounts by providing technical consultation, architectural design, and proactive engagement to drive customer growth on the DigitalOcean platform.

Own technical relationships with DigitalOcean's largest enterprise customers. Act as trusted advisor to executive stakeholders, run QBRs/EBRs, and drive architecture, migration, and GPU/AI workload optimization. Collaborate with Product and Engineering to remove roadblocks, influence roadmap, and identify expansion and cost-optimization opportunities.

Serve as a strategic technical partner for key customers: design and advise on cloud architectures, run technical workshops, proactively monitor usage, resolve escalations with engineering, drive retention and expansion, and develop tools and documentation to improve Technical Account Management efficiency.