Top Customer Success & Experience Jobs

As a Senior Customer Success Engineer, you'll support customers in using Kubernetes, troubleshoot issues, and guide them through best practices while collaborating with engineering and product teams.

Own technical relationships with DigitalOcean's largest enterprise customers. Act as trusted advisor to executive stakeholders, run QBRs/EBRs, and drive architecture, migration, and GPU/AI workload optimization. Collaborate with Product and Engineering to remove roadblocks, influence roadmap, and identify expansion and cost-optimization opportunities.

The Customer Success Engineer II provides high-touch support for database and cloud infrastructure, troubleshooting issues and optimizing performance while guiding customer best practices and collaborating cross-functionally with team members.

Serve as a strategic technical partner for key customers: design and advise on cloud architectures, run technical workshops, proactively monitor usage, resolve escalations with engineering, drive retention and expansion, and develop tools and documentation to improve Technical Account Management efficiency.

The Cloud Support Engineer is responsible for providing technical support for database and cloud infrastructure, troubleshooting issues, optimizing performance, and guiding customers on best practices while collaborating with cross-functional teams.

Manage key accounts by providing technical consultation, architectural design, and proactive engagement to drive customer growth on the DigitalOcean platform.

The Manager, Customer Success Engineering at DigitalOcean leads a team supporting strategic customers in cloud and AI/ML workloads, focusing on operational excellence and customer satisfaction.