Top Customer Success & Experience Jobs

Manage strategic customer relationships for CrowdStrike’s LogScale and Next-Gen SIEM products. Drive onboarding, adoption, customer outcomes, renewals, expansion, and risk mitigation. Create success plans, conduct business reviews, coordinate escalations, capture product feedback, and collaborate with sales, product, engineering, and technical teams. Provide technical guidance, develop knowledge-base content, share best practices, and support customer references. The role requires bilingual English and Spanish fluency, SIEM/SOAR experience, technical problem-solving skills, and up to 25% travel.

Manage customer onboarding, training, adoption, retention, and growth for the Falcon Shield SaaS security platform. Build trusted relationships with security teams, understand business objectives, create measurable success plans, conduct strategic reviews, demonstrate product value, and advise on SaaS security posture and architecture. Collaborate with Product and R&D teams on customer feedback and feature improvements while using AI technologies to improve workflows and decision-making.

Leads the global Customer Success organization for Falcon Cloud Security, managing managers and senior contributors while driving adoption, retention, expansion, customer satisfaction, and renewal outcomes. Defines scalable operating and coverage models, develops leaders, sponsors strategic executive relationships, manages escalations and customer risk, partners with Sales, Product, Engineering, and Services, forecasts resources, and uses data, tooling, automation, and AI to improve customer outcomes across complex multi-cloud environments.

As a Federal Sales Engineer, you will leverage security expertise to present solutions, collaborate with teams, and drive customer engagements as part of CrowdStrike's mission to stop breaches.