Top Customer Success & Experience Jobs

The Director, Customer Value Architects leads a team to enhance customer onboarding, drive adoption of Falcon Flex, ensure customer satisfaction, and manage key relationships to minimize churn while achieving revenue targets.

Manage contract renewals and quotes for MSSP partners and distributors. Coordinate with partners and customers to deliver quotes, answer questions, drive bookings, and grow license and per-endpoint revenue. Use SFDC and CPQ software to calculate pricing and ensure a seamless customer experience through renewal lifecycle.

As a Technical Account Manager, you will provide proactive technical support, onboard new customers, and ensure their success through engagement and training while collaborating with various internal teams.

Serve as a technical contact augmenting customer support: onboard customers, perform health checks and business reviews, manage escalations and support cases, participate in on-call rotation, collaborate with sales to mitigate renewal risk, and leverage internal expertise and AI tools to drive customer success.

As a Sr. Technical Account Manager, you provide proactive support to Premium Support customers, ensuring their success with CrowdStrike's platforms and engaging at all organizational levels. Responsibilities include onboarding, conducting health checks, advocating customer needs internally, managing escalations, and identifying account expansion opportunities.

As an Associate Technical Account Manager, you'll support customer inquiries, conduct health checks, manage renewal risks, and collaborate with technical teams to ensure customer success.

The role involves supporting Customer Success operations by executing tasks, providing end-user support, and proposing process improvements within a fast-paced environment.

The Customer Value Architect drives customer onboarding, adoption of Falcon Flex, and value realization while ensuring high customer satisfaction and minimizing churn. They conduct value analyses, deliver business reviews, support renewal cycles, and manage complex customer relationships.

Lead technical onboarding for mid-market CrowdStrike customers post-sale, manage implementations, define 90-day success criteria, troubleshoot technical issues, escalate and coordinate cross-functional resolution, create knowledge base content, advocate for customers, identify renewal risks, and drive process improvements to ensure long-term customer success.

Manage a team of Technical Account Managers, enhancing customer success through strategic leadership, collaboration, and effective case resolution in the cybersecurity sector.