Top Customer Success & Experience Jobs

As a CX Incident and Bug Analyst, you will manage customer incidents, collaborate with teams to resolve issues, and ensure a seamless customer experience.

Lead and build the global social support program, manage crisis communication, and foster collaboration with various teams to enhance customer experience.

Lead a team of Compliance Analysts ensuring AML compliance, drafting reports, and improving processes while advocating for customer-focused solutions.

As a Proactive Customer Success Specialist, you'll provide elite service to high-net-worth clients, anticipate their needs, manage risks, and work collaboratively on customer insights and solutions.

The Compliance Associate will support the Chief Compliance Officer in implementing the compliance program, maintain regulatory standards, and manage oversight arrangements, ensuring effective compliance with UK regulations and addressing audit findings.

As a Supervisor of the Customer Success Team, you will lead a team of Concierge Agents, managing operations, improving customer experience, and resolving escalations while fostering collaboration and alignment across the organization.

As a Customer Success Agent II at Coinbase, you will provide top-tier support to premium customers, fostering relationships and ensuring satisfaction. Key duties include proactive customer engagement, issue resolution, and collaboration with teams to enhance the customer experience within the fast-paced crypto environment.

Responsible for conducting Transaction Monitoring investigations, drafting Suspicious Activity Reports (SAR), and ensuring compliance with BSA/AML regulations. Engages in due diligence and handles alerts related to customer transactions.

The Complaints Analyst III is responsible for investigating and resolving customer complaints, managing escalations, improving workflows, and communicating effectively with stakeholders, while also assisting the legal team and analyzing complaint trends.

The Institutional Account Manager will manage key client relationships, address escalations, enhance client experiences, and build product expertise, contributing to the Sales, Trading, and Prime organization.