Top Customer Success & Experience Jobs

The Senior Investigator conducts investigations into criminal activities on the crypto platform, works with law enforcement, and trains others in investigation techniques.

Manage junior strategists, enhance operational processes for content workflows, support strategic planning, and conduct content performance analysis. Foster a cohesive team environment and drive content governance compliance.

Manage a team of Customer Support Specialists and Supervisors, oversee operational metrics, collaborate cross-functionally, and drive performance improvements.

The Associate Manager will supervise a team of Compliance Analysts, ensuring adherence to compliance practices and driving operational performance while leading process improvements and communicating effectively with team members.

Intern will assist in process optimization, data analysis, improving employee experiences, and supporting project execution within the EWX team at Coinbase.

As a Customer Support Supervisor at Coinbase, you'll lead a team, manage escalations, ensure productivity metrics are met, and foster team growth while collaborating on support workflows.

Lead a team of Compliance Analysts to ensure adherence to operational KPIs and process improvements while championing compliance culture and driving quality customer service.

Lead a team of Compliance Analysts overseeing enhanced due diligence and transaction monitoring, ensuring adherence to compliance standards and improving operational processes.

The EDD Compliance QA Analyst IV will conduct audits on Enhanced Due Diligence cases, provide training, and collaborate with teams to improve compliance processes.

Manage a team of social support agents, ensure performance metrics are met, provide coaching, optimize scheduling, and collaborate with cross-functional teams.