Top Customer Success & Experience Jobs

Lead and scale Coinbase's Premium & Wealth global, 24/7 white-glove support for high-net-worth and VIP customers. Own strategy, SLAs, regulatory compliance, escalation resolution, and cross-functional partnership while building and mentoring a global team to drive CSAT, retention, and revenue.

Serve as senior relationship owner for high-value Coinbase customers: manage complex escalations end-to-end, drive onboarding and product adoption, mentor junior agents, surface feedback and trends to improve processes, and partner cross-functionally to deliver measurable improvements in satisfaction, retention, and product use.

Serve as senior relationship owner for Coinbases highest-value customers: manage complex escalations end-to-end, drive onboarding and product adoption, partner with cross-functional teams to resolve root causes, mentor junior agents, and surface feedback to improve processes and customer satisfaction and retention.

Serve as a senior subject-matter expert for Coinbase's highest-value customers, owning complex relationships end-to-end. Resolve escalated issues cross-functionally, drive onboarding and product adoption, mentor junior Concierge agents, surface customer feedback to improve processes, and act as primary escalation for incidents and recovery strategies.

Own end-to-end relationships for high-priority institutional clients on Coinbase Prime, driving adoption, retention, and revenue across custody, trading, staking, and stablecoins. Coordinate onboarding, integrations, and cross-functional issue resolution; lead product demos and technical walkthroughs; manage CRM pipeline and surface client feedback to shape product roadmap and identify upsell opportunities.

Serve as senior relationship owner for high-value Coinbase clients: manage complex escalations end-to-end, drive onboarding and product adoption, mentor junior agents, surface customer feedback, and partner cross-functionally to deliver systemic fixes and improve retention and satisfaction.

Manage end-to-end relationships with Coinbase's highest-value customers, resolve complex escalations cross-functionally, drive onboarding and product adoption, mentor junior Concierge agents, surface customer feedback to improve processes, and provide on-call support including weekends.