Top Customer Success & Experience Jobs

The SME L&D Trainer Lead Analyst is responsible for delivering training programs, optimizing processes, and enhancing the customer experience through onboarding and continuous improvement initiatives.

The Analyst III conducts QC reviews on complaints, provides feedback to agents, refines processes, and ensures compliance with guidelines. This role requires strong analytical and communication skills for continuous improvement.

Supervise a team of Concierge Agents ensuring high value customer support. Drive operational initiatives, manage escalations, and enhance customer experience through collaboration and communication.

As a TMS Quality Compliance Analyst III, you'll review customer investigations, ensure compliance with regulations, and maintain documentation while collaborating with teams in a fast-paced environment.

The Technical Account Manager at Coinbase will manage technical relationships with clients, advocate for product development, and ensure smooth implementations and support of Coinbase services.

The Technical Account Manager will manage technical relationships with Coinbase's institutional clients, ensuring client retention and satisfaction through product advocacy, implementation, and support while collaborating across teams.

The On-Site IT Support Engineer provides high-level IT support for an executive's residential technology, ensuring seamless integration and security of devices and systems.

Assist in Compliance and Operational audits, support innovative audit processes leveraging technologies like AI, and contribute to audit documentation and findings presentations.

The Senior AML Investigations Trainer leads compliance training programs focusing on Anti-Money Laundering, project management, and collaboration with internal teams to improve training efficacy.

Manage a team of Customer Support Supervisors, driving performance metrics, coaching, and operational improvements, while collaborating cross-functionally and overseeing customer service initiatives.