Top Customer Success & Experience Jobs

Lead the post-sale customer journey from onboarding through renewal as a trusted advisor and commercial owner. Build strategic relationships, drive retention and growth, run Executive Business Reviews, maintain accurate forecasts, negotiate renewals, and collaborate cross-functionally. Embed AI-driven analysis and automation to identify upsell opportunities and accelerate outcomes.

Lead post-sale customer lifecycle from onboarding to renewals, act as trusted advisor and commercial owner of accounts, drive retention and growth, collaborate with Sales and cross-functional teams, embed AI-driven analytics and automation to identify upsell opportunities, and manage executive reviews and forecasts.

Drive technical discussions, assist in customer acquisition and expansion, and ensure customer success through Cloudflare's solutions. Collaborate with various teams to provide strategic guidance and technical support to customers.

The Customer Engineer will serve as a technical advisor, managing customer relationships, validating technical solutions, and ensuring long-term adoption and growth of Cloudflare's services while leveraging AI for workflow automation.

The Senior Solutions Engineer engages with enterprise customers to present Cloudflare solutions, manage technical sales processes, and ensure customer success through strong communication and expertise in networking and security.

Lead post-sale customer lifecycle from onboarding to renewals, acting as trusted advisor and commercial owner. Drive retention, upsells, and accurate forecasting; run Executive Business Reviews; collaborate cross-functionally. Embed AI-driven analysis and workflow automation to identify selling opportunities, automate tasks, and maximize customer outcomes and operational efficiency.

Lead post-sale customer lifecycle including onboarding, retention, renewals, and upsell. Act as trusted advisor, build strategic relationships, execute Executive Business Reviews, maintain forecasts, negotiate renewals, and collaborate cross-functionally. Embed AI-driven workflows to analyze usage, identify opportunities, and automate CRM and forecasting tasks to maximize customer outcomes and revenue.

Own post-sales technical relationship for Enterprise customers: troubleshoot and escalate issues, provide architectural governance against best practices, identify security/performance risks, run quarterly reviews, drive roadmap alignment with Product/Engineering, deploy proactive drift-detection and incident management, and use AI tools to streamline diagnostics and documentation. Travel up to 25% and provide weekend and escalation support.

Lead executive engagement strategy for Cloudflare's top enterprise accounts across the Americas. Develop narrative frameworks, prepare executives, design facilitator-led engagements, partner with Sales and Product, and scale playbooks emphasizing AI-driven personalization to drive account growth, retention, and pipeline acceleration.

As a Senior Solutions Engineer, you will manage technical sales, build relationships with key stakeholders, provide solution designs, and advocate for customer needs within Cloudflare.