Top Customer Success & Experience Jobs

The Senior Customer Engineer will manage customer relationships, validate technical solutions, and drive account growth while leveraging AI for workflow automation.

As a Senior Solutions Engineer, you will manage technical sales, build relationships with key stakeholders, provide solution designs, and advocate for customer needs within Cloudflare.

The Senior Solutions Engineering Manager will lead a geographically distributed team in managing technical sales activities and collaborating with Sales and Customer Success to enhance customer engagement and growth.

As a Senior Solutions Engineer for Majors Accounts, you will manage technical sales, build relationships with stakeholders, and design solutions for customers using Cloudflare products.

Own post-sales technical support for Cloudflare's largest Enterprise customers in South Korea. Serve as primary technical contact, troubleshoot complex issues, perform architectural reviews and risk registers, drive escalations and remediation, run quarterly support reviews, collaborate with Product and Engineering, deploy proactive security and drift-detection, leverage AI-driven tools for operations, and provide periodic travel and weekend coverage.

As a Solutions Engineering Manager, you will lead a team, support customer engagements, mentor new members, and drive business growth while collaborating with various teams to create scalable solutions.

The Solutions Engineering Manager will lead a team of Solutions Engineers, managing technical sales activities and fostering collaboration between sales and customer success teams to enhance customer value.

Lead post-sale customer lifecycle from onboarding to renewals, act as trusted advisor and commercial owner of accounts, drive retention and growth, collaborate with Sales and cross-functional teams, embed AI-driven analytics and automation to identify upsell opportunities, and manage executive reviews and forecasts.

Drive technical discussions, assist in customer acquisition and expansion, and ensure customer success through Cloudflare's solutions. Collaborate with various teams to provide strategic guidance and technical support to customers.

The Solutions Engineering Manager oversees the team's development and technical pre-sales performance while ensuring customer success through collaboration and resource management.