Top Customer Success & Experience Jobs

Owns post-contract technical support for enterprise Cloudflare customers, serving as the primary technical contact, managing escalations, resolving issues, and providing proactive configuration guidance. Collaborates with Customer Success, Account, Product, and Engineering teams; delivers quarterly support reviews, incident documentation, and customer feedback. Requires strong networking and security knowledge, enterprise customer experience, troubleshooting skills, and up to 25% travel, including one weekend of work each quarter.

Leads and develops a team of Customer Experience Managers overseeing onboarding, retention, renewals, and expansion. Owns regional forecasting, Salesforce pipeline hygiene, operational workflows, and AI-driven automation. Serves as an escalation point for commercial negotiations and customer issues while partnering with Sales, Product, and Support. Coaches teams on strategic customer relationships, value articulation, AI tools, data analysis, and workflow automation to improve customer outcomes and operational efficiency.

The Customer Engineer will serve as a technical advisor, managing customer relationships, validating technical solutions, and ensuring long-term adoption and growth of Cloudflare's services while leveraging AI for workflow automation.

As a Senior Solutions Engineer for Majors Accounts, you will manage technical sales, build relationships with stakeholders, and design solutions for customers using Cloudflare products.

As a Senior Solutions Engineer, you will manage technical sales, build relationships with key stakeholders, provide solution designs, and advocate for customer needs within Cloudflare.

As a Solutions Engineering Manager, you will lead a team, support customer engagements, mentor new members, and drive business growth while collaborating with various teams to create scalable solutions.

Lead the post-sale customer journey from onboarding through renewal as a trusted advisor and commercial owner. Build strategic relationships, drive retention and growth, run Executive Business Reviews, maintain accurate forecasts, negotiate renewals, and collaborate cross-functionally. Embed AI-driven analysis and automation to identify upsell opportunities and accelerate outcomes.

Lead post-sale customer lifecycle from onboarding to renewals, act as trusted advisor and commercial owner of accounts, drive retention and growth, collaborate with Sales and cross-functional teams, embed AI-driven analytics and automation to identify upsell opportunities, and manage executive reviews and forecasts.

Drive technical discussions, assist in customer acquisition and expansion, and ensure customer success through Cloudflare's solutions. Collaborate with various teams to provide strategic guidance and technical support to customers.

The Senior Solutions Engineer engages with enterprise customers to present Cloudflare solutions, manage technical sales processes, and ensure customer success through strong communication and expertise in networking and security.