Top Customer Success & Experience Jobs

Serve as primary Technical Account Manager post-go-live for enterprise life-science customers, driving adoption, managing Optimization Services Success Packages, delivering sprint-based accelerators, owning account escalation, project plans, and stakeholder relationships across scientists, R&D leaders, and IT.

The Technical Account Manager supports customers in optimizing their use of the Benchling platform, manages projects, and builds relationships with key stakeholders in the life sciences sector.

The Product Support Analyst supports customers and teams using Benchling, leading complex issue resolutions, coordinating with various stakeholders, and driving product knowledge improvements.

The Customer Success Leader will manage and mentor a CSM team, drive customer adoption, and establish strategies for client engagement while ensuring they understand Benchling's solutions and customer successes.

The Customer Success Leader will manage a team, drive AI adoption, enhance customer engagement, and ensure significant outcomes for clients in biotech R&D.

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.