Top Customer Success & Experience Jobs

Serve as primary Technical Account Manager post-go-live for enterprise life-science customers, driving adoption, managing Optimization Services Success Packages, delivering sprint-based accelerators, owning account escalation, project plans, and stakeholder relationships across scientists, R&D leaders, and IT.

The Technical Account Manager supports customers in optimizing their use of the Benchling platform, manages projects, and builds relationships with key stakeholders in the life sciences sector.

The Product Support Analyst supports customers and teams using Benchling, leading complex issue resolutions, coordinating with various stakeholders, and driving product knowledge improvements.

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

Own customer-facing communications operations: incident, change/release, and performance streams. Build playbooks, tiering, templates, tooling integrations, dashboards, and post-incident reviews. Coordinate RACI across CX, Product, and Marketing, ensure timely auditable notifications in regulated B2B SaaS environments, and drive continuous improvement.