Own and lead onboarding for new customers of DocketWise, ensuring successful implementation, training, and early adoption. Manage customer communications, customize onboarding plans, track milestones in Salesforce, run Zoom sessions, partner with Sales/Product/Services, and drive customer satisfaction and retention during the first 90 days.

Lead and execute successful customer onboarding from legacy systems to MyCase. Assess customer needs, customize onboarding plans, manage tasks and timelines, provide proactive outreach during first 90 days, respond via phone/email/Zoom, document progress in Salesforce, partner with Sales/Product/Services, ensure go-live targets, and represent the brand at customer events.