Top Customer Success & Experience Jobs

Deliver scalable client training through webinars and an Engagement Academy, helping customers master the platform and Collaborative Learning methodology. Build and update learning content, analyze completion and satisfaction data, contribute to knowledge management, collaborate with Product and Customer Success teams, improve training processes, and mentor new Trainers. The role requires strong teaching, communication, and multilingual writing skills in German, English, and French.

Deliver client training on the 360Learning platform and Collaborative Learning methodology. Own scalable one-to-many programs including webinars and engagement academies, update localized content, analyze completion and satisfaction metrics, and improve training processes. Collaborate with Customer Success and Product teams to share client insights, contribute to knowledge management, mentor new trainers, and develop advanced learning paths. Requires fluency in German, English, and French.

Manage strategic enterprise customers throughout their lifecycle, providing technical and functional expertise for SaaS integrations, SSO, APIs, platform architecture, solution audits, troubleshooting, and professional services. Partner with Sales, Product, and Customer Success to drive adoption, deliver scalable solutions, improve project processes, and provide recommendations that maximize customer value.

Manage a portfolio of enterprise customers to drive adoption and deliver tailored solutions. Lead complex integrations (APIs, SSO, flat files), perform platform audits, redesign architecture, provide technical and functional expertise, and deliver professional services to maximize long-term value.

Manage a portfolio of clients, providing expertise in technical integrations and driving product adoption while collaborating with Sales and Customer Success teams.

As a Solution Deployment Manager, you will manage client onboarding, lead project management, facilitate platform integrations, and ensure successful deployment of the 360Learning platform while enhancing product adoption.

Manage implementation lifecycle, ensure successful deployment of the 360Learning platform, and facilitate integrations while supporting customer needs.

As a Client Success Partner, you will build relationships with HR executives, coordinate resources, and ensure client contract renewals and project launches while managing a portfolio of enterprise accounts.

As a Client Success Partner, you will enhance client relationships, lead project initiatives, reduce churn, and ensure contract renewals for enterprise accounts.

Manage the implementation lifecycle of the 360Learning platform, facilitating client onboarding, project management, and integrations. Drive product adoption and deliver professional services.