Top Customer Success & Experience Jobs

Own complex enterprise accounts end-to-end, driving rollout, adoption, expansion, and renewals. Design value strategies and success plans, use data and health signals to prevent churn, lead consultative upsell conversations, automate workflows with AI, build repeatable engagement frameworks, and coach Engagement Managers and Associates to scale customer outcomes.

Serve as the primary technical owner for Strategic Accounts: lead incident response, define escalation and account-health models, maintain account technical blueprints, drive adoption through technical enablement, and coordinate cross-team resolution for high-stakes issues.

Own enterprise-grade issue resolution end-to-end for strategic legal customers. Build deep product expertise, communicate technical guidance, resolve or escalate precisely, produce reusable playbooks, and drive product improvements while coordinating global handoffs and maintaining enterprise readiness.

Own and administer Legora’s post-sales systems, including Intercom, Skilljar, Claude, Notion, Clay, Sana, and Granola. Design automations and data connectivity, maintain system reliability and data integrity, resolve tool issues, partner with IT, Data, Product, and AI Enablement, and train post-sales teams. The role leads tool rollouts, migrations, documentation, workflow design, and responsible AI adoption as an individual contributor.

Own end-to-end client journey for a portfolio of mid-market accounts: drive adoption, retention, expansion, and renewals. Build tailored success plans, monitor health metrics, advise clients, automate workflows with AI, mentor associates, and feed product feedback into engagement playbooks.

Partner with top-tier law firms to drive adoption of Legora's AI-native platform: run pilots, onboard users, deliver demos and training, gather user insights to inform product roadmap, and develop scalable playbooks to improve legal workflows and ROI from AI.