Top Customer Success & Experience Jobs

Support post-sale adoption and long-term value for enterprise legal accounts. Execute client adoption playbooks, run enablement, track outcomes and account health, coordinate cross-functional teams, surface product opportunities, and grow toward owning accounts.

Owns strategic enterprise client relationships post-sale, driving onboarding, global adoption, renewals, and expansion. Leads a small team, negotiates commercial deals, partners cross-functionally (Product, Legal Engineering, Marketing, Engineering), and uses data-driven success planning to maximize retention and revenue for high-value, multinational accounts.

Partner with in-house legal teams to drive adoption of Legora's AI-native platform: run pilots, onboard users, deliver demos and training, document best practices, inform product roadmap, and advise on ROI, process improvement, and compliance impacts of AI-driven legal workflows.

The Engagement Manager will guide clients through onboarding, drive product adoption, identify expansion opportunities, and collaborate closely with Product and Marketing teams to ensure customer success and satisfaction.

Support post-sale customer experience for legal teams: onboard clients, design and execute adoption/change management plans, manage stakeholder relationships, run success plans and training, coordinate cross-functional teams, and surface client feedback to drive product improvements and ROI.

Partner with elite law firms to drive adoption of Legora's AI-native platform: run pilots, onboard users, deliver demos and training, gather user insights to influence product roadmap, document best practices, and scale firm-wide usage across practice areas.

Lead end-to-end technical implementations for Legora's AI-native platform, managing integrations (SSO, DMS, APIs), documentation, testing, and go-live. Act as technical point of contact during rollout and post-rollout support, coordinate cross-functional teams, deliver technical training, and relay implementation insights to product and engineering to improve future deployments.

As a Solutions Engineer, you'll assist sales and engineering teams in addressing customer technical challenges, create demos, and support the sales process.

Lead post-sale engagement for an enterprise vertical, building and managing a multi-layered customer success team. Define engagement models, adoption playbooks, operating rhythms, and measurement frameworks. Coach managers and strategic advisors, own executive relationships for top accounts, partner cross-functionally to drive adoption, retention, expansion, and product feedback, and scale repeatable change-management programs that deliver measurable ROI.

As an Engagement Manager at Legora, you will guide clients post-sale, ensuring successful onboarding, adoption, and renewal while driving retention and expansion for leading law firms in Europe. You'll collaborate closely with clients and internal teams to optimize their experience and success with the product, all while building a comprehensive Customer Success playbook.