Top Customer Success & Experience Jobs

Serve as a client-facing legal-product specialist partnering with top law firms to run pilots, onboard teams, deliver product demos and training, gather user insights to inform roadmap, build scalable playbooks, and advise on AI-driven legal workflow improvements.

Lead post-sale experience for a portfolio of marquee global accounts: design tailored adoption playbooks, run multi-year change-management programs, build C‑suite relationships, drive adoption/ROI, coordinate cross-functional teams, support renewals and expansions, and develop a small engagement team.

As an Engagement Manager, you will foster client relationships, drive product adoption, and enhance customer satisfaction while managing onboarding and account growth initiatives at Legora.

The Legal Engineer role involves supporting clients by leveraging AI technology, enhancing legal operations, and fostering user adoption of the platform.

Partner with top-tier law firms to drive adoption of Legora's AI-native platform: run pilots, onboard users, deliver demos and training, surface firm insights to product, build playbooks, and advise on AI-driven legal process improvements across practice areas.

Lead post-sale customer experience for a vertical, building and managing Engagement teams to drive onboarding, adoption, retention and expansion. Define engagement models, operating rhythms, and change-management playbooks; coach managers; partner cross-functionally to shape product roadmap and commercial motions; and ensure measurable ROI and scaled, firm-wide adoption across enterprise legal clients.

Partner with General Counsels and legal ops teams to drive adoption of Legora's AI-native platform. Manage pilots, onboarding, demos, training, and scalable playbooks; gather user insights to inform product roadmap and improve legal workflows and compliance.

Own post-sale success for enterprise law firms and corporates: design tailored adoption playbooks, lead multi-year change programs, drive adoption/ROI, coordinate cross-functional teams, and surface expansion opportunities.

Own enterprise and strategic premium issues end-to-end, diagnose and resolve complex platform problems, translate technical details for legal teams, produce reusable troubleshooting artifacts, and drive product improvements while maintaining enterprise-grade handoffs across a global team.

Own post-sale customer relationships for law firms across Iberia and LATAM: lead onboarding, drive product adoption, identify expansion opportunities, negotiate renewals/upsells, monitor health metrics, and translate client feedback into product and engagement improvements while building the engagement playbook.