Top Customer Success & Experience Jobs

Support SMB clients across EMEA to onboard, configure, and scale Legora's AI-native legal workspace. Deliver demos and training, run standard use cases, capture user insights, document best practices, and manage discrete workstreams to drive adoption and product improvements.

The Engagement Manager will guide clients through onboarding, drive product adoption, identify expansion opportunities, and collaborate closely with Product and Marketing teams to ensure customer success and satisfaction.

Manage a portfolio of SMB clients, ensuring adoption, engagement, and satisfaction. Support onboarding and product enablement, diagnose challenges, monitor client health, and lead renewal efforts.

Manage client accounts, build relationships, support engagement managers, diagnose client challenges, run check-ins, and monitor usage trends.

As an Engagement Manager at Legora, you will guide clients post-sale, ensuring successful onboarding, adoption, and renewal while driving retention and expansion for leading law firms in Europe. You'll collaborate closely with clients and internal teams to optimize their experience and success with the product, all while building a comprehensive Customer Success playbook.

As an Engagement Manager, you will foster client relationships, drive product adoption, and enhance customer satisfaction while managing onboarding and account growth initiatives at Legora.

As a Technical Support Specialist at Legora, you'll deliver exceptional customer service, resolve complex issues, and collaborate with teams to improve user experience, while mastering Legora's platform and creating resources for users.

The Partnership Associate will develop and activate relationships with legal networks and associations to drive distribution and revenue growth, involving collaboration with sales, marketing, and legal engineering teams.

As a Solutions Engineer, you'll assist sales and engineering teams in addressing customer technical challenges, create demos, and support the sales process.

The Engagement Associate will support Strategic Accounts by monitoring client health, managing communications, and developing presentations while ensuring consistent high service for law firm clients.