Top Customer Success & Experience Jobs

Own the global post-sale relationship and adoption strategy for a major Big 4 client. Design and execute multi-year change-management and adoption programmes, build transformation roadmaps, drive measurable ROI, coordinate regional and cross-functional teams, develop senior stakeholder relationships, support expansion opportunities, and translate customer feedback into product and enablement improvements. The role is based in London with approximately 25% international travel.

Own onboarding, adoption, and long-term value realization for 15–20 mid-market corporate clients. Design and execute tailored change-management playbooks, manage parallel adoption programs, advise senior legal stakeholders, coordinate cross-functional teams, identify expansion opportunities, and translate customer feedback into product and enablement improvements. The role also develops reusable playbooks and drives measurable outcomes, retention, satisfaction, and ROI in an AI-native legal technology environment.

Manage a portfolio of strategic law firm accounts, acting as a trusted advisor and driving platform adoption, behavior change, retention, satisfaction, and expansion. Work directly with lawyers and senior stakeholders on client sites, lead discovery and enablement initiatives, monitor customer health metrics, identify declining usage, and translate feedback into product insights. Collaborate with Customer Enablement, Product, and Marketing while representing Legora at market and client events.

Support post-sale adoption and long-term value for enterprise legal accounts. Execute client adoption playbooks, run enablement, track outcomes and account health, coordinate cross-functional teams, surface product opportunities, and grow toward owning accounts.

Owns strategic enterprise client relationships post-sale, driving onboarding, global adoption, renewals, and expansion. Leads a small team, negotiates commercial deals, partners cross-functionally (Product, Legal Engineering, Marketing, Engineering), and uses data-driven success planning to maximize retention and revenue for high-value, multinational accounts.

Support SMB legal clients across EMEA through onboarding, pilots, adoption, demos, training, and workflow configuration. Evaluate outputs, refine standard use cases, capture product feedback, document best practices, and manage discrete workstreams. The role requires translating effectively between lawyers and technologists while helping clients achieve rapid, repeatable value from an AI-native legal platform.

Lead Legora's paid advisory and champion/adoption offering: build and run champion networks, design scalable education and enablement, create content and communities, use usage data to drive adoption, and translate learnings into repeatable product and delivery assets.

Support SMB legal clients across EMEA with onboarding, pilots, adoption, demos, training, and workflow configuration on Legora. Translate user feedback into actionable product improvements, document best practices, and contribute to client programs. Manage defined workstreams, timelines, dependencies, and stakeholder expectations while helping legal teams adopt AI-powered contract review, document analysis, and drafting workflows.

Lead post-sale adoption for enterprise legal clients: design tailored change-management playbooks, run multi-year transformation programs, drive measurable ROI, coordinate cross-functional teams, and surface expansion opportunities.

Own end-to-end resolution of enterprise and strategic customer issues for Legora's AI-native legal workspace. Develop deep product expertise across platform components, communicate technical guidance to demanding legal users, escalate with complete diagnostics, and drive product and process improvements through cross-functional collaboration. Maintain enterprise-grade handoffs across global teams.