Serve as the primary customer lead for Joint Staff headquarters: drive adoption to cover Joint Staff workflows, secure renewals and expansion, support exercises, provide face-to-face and remote support, coordinate incident responses with engineering, and relay user needs to product teams. Requires mastery of multi-star operational planning and technical aptitude to operate on classified networks.

Work directly with military headquarters to drive onboarding, adoption, and sustained use of Onebrief. Provide face-to-face and remote support during exercises and operations, gather product feedback, troubleshoot with engineering, and identify retention and growth opportunities. Build trust with staff users, adapt playbooks to real conditions, and expand product usage across planning workflows.

As a Customer Success Engineer, you will develop custom extensions and workflows using AtomEngine, ensuring customer success with hands-on coding and integration efforts, while providing technical insights and support.