Top Customer Success & Experience Jobs

Provide direct support to farmers via chat, email, and phone; troubleshoot issues using data and tools; escalate and coordinate with field, product, and engineering teams; follow cases end-to-end; surface patterns and insights; visit farms to understand product impact and meet performance metrics (response times, satisfaction, quality).

Provide bilingual (Spanish/English) reactive and proactive customer support for ranchers across Argentina, Uruguay, and Brazil. Troubleshoot issues via chat and phone, own cases end-to-end, surface insights from support data, collaborate with field and product teams, and visit ranches regularly to improve customer outcomes and product adoption.

The Account Manager will focus on customer retention and expansion, support farmers in using Halter systems, build relationships, and ensure customer success through effective communication and problem-solving.

Build and lead Halter's LATAM support team: hire, onboard, coach, and operate daily support. Own regional KPIs, reporting, and proactive support initiatives. Spend time on ranches and with field teams, escalate complex issues, feed regional insights into Product and AI, and continuously improve operations and customer experience.

Lead on-the-ground deployments and onboarding of Halter across Argentina, Uruguay, and Brazil. Train cattle and operators, manage rollouts from sales handoff to customer success, solve field issues, coordinate cross-functional teams, and feed regional product insights back to Product. Travel frequently and tailor deployments to diverse ranch operations to ensure long-term customer success.

Provide expert support for Halter's virtual fencing: diagnose collar data, replay events, assist farmer onboarding and training, test firmware releases in-field and remotely, and provide hands-on farm support when needed.

Manage and grow Halter's largest enterprise ranch accounts from pilot to full integration. Drive customer success, retention, expansion and executive engagement. Build regional influencer networks, coordinate cross-functional teams, support forecasting, and develop scalable account management playbooks while frequently traveling to customer sites.

Manage and grow Halter's West Coast customer base by driving retention, renewals, and expansion. Onboard and train farmers, build strong relationships, troubleshoot technical/operational issues, advocate customer needs to product teams, and lead community engagement to increase adoption and success.

Manage a portfolio of enterprise ranch accounts from pilot to full-scale adoption, drive retention and expansion, engage executives and ranch managers, coordinate cross-functional teams, and develop scalable account strategies while frequently traveling to customers.