Top Customer Success & Experience Jobs

Manage a portfolio of enterprise ranch accounts from pilot to full-scale adoption, drive retention and expansion, engage executives and ranch managers, coordinate cross-functional teams, and develop scalable account strategies while frequently traveling to customers.

Manage and grow a portfolio of enterprise ranching customers from pilot to full-scale adoption. Own account success, retention, expansion, executive engagement, forecasting, and cross-functional coordination. Build industry relationships and scalable account strategies while frequently traveling to support customers and drive commercial outcomes.

Manage and grow Halter's customer relationships in Western Southland. Own retention, renewals and expansion, support onboarding and deployment, train users, solve technical and operational issues, advocate customer needs to product teams, build community networks, and drive farmer success and business outcomes.

Manage retention, renewals and expansion for Halter customers in North Waikato. Onboard and train farmers, build trusted relationships, drive farmer success and ROI, troubleshoot operational and technical issues, represent the brand in the community, and provide customer feedback to product teams.

Own and run the end-to-end onboarding journey for new customers: set up accounts, guide product adoption, coordinate handovers to Customer Success, monitor onboarding metrics, and improve processes while collaborating with Sales, Product, and Marketing.

As a Customer Support Specialist at Halter, you'll assist ranchers via chat and phone, troubleshoot issues, analyze support data, collaborate with teams, and drive excellent customer experiences while aiming for continuous improvement.

Lead end-to-end deployments of Halter on new ranches: train animals and operators, manage timelines, solve field problems, coordinate cross-functional teams, and set customers up for long-term success.

Provide direct support to farmers via chat, email, and phone; troubleshoot issues using data and tools; escalate and coordinate with field, product, and engineering teams; follow cases end-to-end; surface patterns and insights; visit farms to understand product impact and meet performance metrics (response times, satisfaction, quality).

The Account Manager will focus on customer retention and expansion, support farmers in using Halter systems, build relationships, and ensure customer success through effective communication and problem-solving.

Provide bilingual (Spanish/English) reactive and proactive customer support for ranchers across Argentina, Uruguay, and Brazil. Troubleshoot issues via chat and phone, own cases end-to-end, surface insights from support data, collaborate with field and product teams, and visit ranches regularly to improve customer outcomes and product adoption.