Top Customer Success & Experience Jobs

Lead and scale Halter's US customer experience team: hire, coach, and run operations; handle complex escalations; use data, automation, and AI to improve CSAT, response times and cost-to-serve; partner with product, engineering and field teams; spend time on ranches to represent US customers.

Own and run the end-to-end onboarding journey for new customers: set up accounts, guide product adoption, coordinate handovers to Customer Success, monitor onboarding metrics, and improve processes while collaborating with Sales, Product, and Marketing.

Manage retention, renewals and expansion for Halter customers in North Waikato. Onboard and train farmers, build trusted relationships, drive farmer success and ROI, troubleshoot operational and technical issues, represent the brand in the community, and provide customer feedback to product teams.

Lead end-to-end deployments of Halter on new ranches: train animals and operators, manage timelines, solve field problems, coordinate cross-functional teams, and set customers up for long-term success.

Provide direct support to farmers via chat, email, and phone; troubleshoot issues using data and tools; escalate and coordinate with field, product, and engineering teams; follow cases end-to-end; surface patterns and insights; visit farms to understand product impact and meet performance metrics (response times, satisfaction, quality).

Provide bilingual (Spanish/English) reactive and proactive customer support for ranchers across Argentina, Uruguay, and Brazil. Troubleshoot issues via chat and phone, own cases end-to-end, surface insights from support data, collaborate with field and product teams, and visit ranches regularly to improve customer outcomes and product adoption.

The Account Manager will focus on customer retention and expansion, support farmers in using Halter systems, build relationships, and ensure customer success through effective communication and problem-solving.

Own South America launch and onboarding: build regional playbook, hire and lead the Launch team, run field deployments, track activation/adoption/ARR, optimize launch efficiency, and feed regional insights to Product and global teams. Regular travel and hands-on field work required.

Build and lead Halter's LATAM support team: hire, onboard, coach, and operate daily support. Own regional KPIs, reporting, and proactive support initiatives. Spend time on ranches and with field teams, escalate complex issues, feed regional insights into Product and AI, and continuously improve operations and customer experience.

Lead on-the-ground deployments and onboarding of Halter across Argentina, Uruguay, and Brazil. Train cattle and operators, manage rollouts from sales handoff to customer success, solve field issues, coordinate cross-functional teams, and feed regional product insights back to Product. Travel frequently and tailor deployments to diverse ranch operations to ensure long-term customer success.