Top Customer Success & Experience Jobs

Own support for enterprise and multi‑farm customers: troubleshoot complex issues remotely and on‑farm, drive customer health and churn recovery, reproduce and validate bugs, and translate field findings into product/process improvements.

Lead and scale Halter's US customer experience team: hire, coach, and run operations; handle complex escalations; use data, automation, and AI to improve CSAT, response times and cost-to-serve; partner with product, engineering and field teams; spend time on ranches to represent US customers.

Own and run the end-to-end onboarding journey for new customers: set up accounts, guide product adoption, coordinate handovers to Customer Success, monitor onboarding metrics, and improve processes while collaborating with Sales, Product, and Marketing.

As a Customer Support Specialist at Halter, you'll assist ranchers via chat and phone, troubleshoot issues, analyze support data, collaborate with teams, and drive excellent customer experiences while aiming for continuous improvement.

Manage retention, renewals and expansion for Halter customers in North Waikato. Onboard and train farmers, build trusted relationships, drive farmer success and ROI, troubleshoot operational and technical issues, represent the brand in the community, and provide customer feedback to product teams.

Lead end-to-end deployments of Halter on new ranches: train animals and operators, manage timelines, solve field problems, coordinate cross-functional teams, and set customers up for long-term success.

Provide direct support to farmers via chat, email, and phone; troubleshoot issues using data and tools; escalate and coordinate with field, product, and engineering teams; follow cases end-to-end; surface patterns and insights; visit farms to understand product impact and meet performance metrics (response times, satisfaction, quality).

Provide bilingual (Spanish/English) reactive and proactive customer support for ranchers across Argentina, Uruguay, and Brazil. Troubleshoot issues via chat and phone, own cases end-to-end, surface insights from support data, collaborate with field and product teams, and visit ranches regularly to improve customer outcomes and product adoption.

The Account Manager will focus on customer retention and expansion, support farmers in using Halter systems, build relationships, and ensure customer success through effective communication and problem-solving.

Own South America launch and onboarding: build regional playbook, hire and lead the Launch team, run field deployments, track activation/adoption/ARR, optimize launch efficiency, and feed regional insights to Product and global teams. Regular travel and hands-on field work required.