Top Customer Success & Experience Jobs

Own adoption, value realization, retention, and workflow excellence for audit customers. Configure Fieldguide workflows, templates, and engagement structures; translate audit standards into repeatable processes; lead training and change management; identify usage gaps and risks; advise audit teams on best practices; and collaborate with Product, Engineering, Implementation, and Revenue teams to improve customer outcomes and influence the product roadmap.

Lead onboarding and implementation for new Fieldguide customers, guiding adoption, value realization, risk mitigation, and customer success. Build trusted relationships, manage implementation plans, cultivate champions, document outcomes, and communicate customer needs across Engineering, Product, Design, Sales, and Enablement teams.

Lead onboarding and implementation for new Fieldguide customers, guiding them from sales handoff through value realization. Build trusted customer relationships, define success plans, cultivate champions, mitigate adoption risks, coordinate cross-functional feedback, and document progress through metrics and case studies. The role requires audit expertise or technology consulting and implementation experience, strong project management, executive communication, ownership, and the ability to manage multiple customers independently.

Serve as a customer-facing strategic leader for large enterprise accounts: build account plans, drive expansion, engage executives, orchestrate cross-functional teams, create playbooks, use insights to improve outcomes, and represent Fieldguide externally to deepen partnerships and accelerate value realization.