Top Customer Success & Experience Jobs

Deliver Fieldguide’s onboarding program for EMEA customers, guiding implementations from sales handoff through value realization. Build customer relationships and champions, define adoption plans, manage risks, document progress, and communicate customer needs to cross-functional Engineering, Product, Design, Enablement, and Sales teams. This founding regional role requires managing multiple customers independently while helping establish Fieldguide’s international onboarding function.

Own adoption, value realization, retention, and workflow excellence for audit customers. Configure Fieldguide workflows, templates, and engagement structures; translate audit standards into repeatable processes; lead training and change management; identify usage gaps and risks; advise audit teams on best practices; and collaborate with Product, Engineering, Implementation, and Revenue teams to improve customer outcomes and influence the product roadmap.

Lead onboarding and implementation for new Fieldguide customers, guiding adoption, value realization, risk mitigation, and customer success. Build trusted relationships, manage implementation plans, cultivate champions, document outcomes, and communicate customer needs across Engineering, Product, Design, Sales, and Enablement teams.

Lead onboarding and implementation for new Fieldguide customers, guiding them from sales handoff through value realization. Build trusted customer relationships, define success plans, cultivate champions, mitigate adoption risks, coordinate cross-functional feedback, and document progress through metrics and case studies. The role requires audit expertise or technology consulting and implementation experience, strong project management, executive communication, ownership, and the ability to manage multiple customers independently.

Build and lead enablement programs for Customer Success and Implementation teams, including onboarding, product training, continuous learning, playbooks, and AI-enabled workflows. Identify performance gaps, translate product updates into practical training, improve adoption of tools and processes, and establish feedback loops with Product, Support, Customer Education, and Product Marketing. The role supports stronger renewals, expansions, customer outcomes, and operational efficiency in a growing SaaS organization.

Serve as a customer-facing strategic leader for large enterprise accounts: build account plans, drive expansion, engage executives, orchestrate cross-functional teams, create playbooks, use insights to improve outcomes, and represent Fieldguide externally to deepen partnerships and accelerate value realization.