Top Customer Success & Experience Jobs

Drive long-term client success and retention for IDeaS solutions by managing post-sale relationships, onboarding, escalations, adoption, and change management. Act as trusted advisor, analyze usage and revenue drivers, recommend optimizations, collaborate cross-functionally, and mentor team members while ensuring high NPS and ROI for clients.

Manage post-sale client relationships for IDeaS SaaS revenue management solutions, driving adoption, retention, escalation handling, change management, and cross-functional collaboration to maximize client ROI and satisfaction.

Manage post-sale client relationships for IDeaS revenue management solutions, driving retention, adoption, and ROI. Lead escalation and change management, monitor usage and NPS, recommend configuration improvements, and collaborate cross-functionally to deliver value. Serve as trusted advisor, mentor team members, and represent client feedback to improve products and processes.

Own post-sale client relationships to ensure successful implementation, configuration, adoption, and retention of IDeaS revenue management SaaS. Monitor NPS and usage, manage escalations, recommend configuration improvements, guide change management, present product updates, align solutions to client revenue goals, collaborate cross-functionally, mentor teammates, and support client events and training.