Top Customer Success & Experience Jobs

The Behavioral Insights Fraud Analyst analyzes data to identify fraud trends, works with blockchain analytics, and communicates with teams on risk controls.

The Quality Assurance Manager will lead QA strategy, manage teams, and ensure consistent high-quality support in customer success operations.

Lead the Japan Customer Success team, optimizing customer service operations while ensuring alignment with global strategies and driving team performance. Manage a team, budget, and partner with central teams to enhance service quality and efficiency.

As an SMB Account Manager at Square, you will help retail clients grow their businesses by understanding their needs, cross-selling, and addressing issues. You'll build relationships while managing a multi-million dollar customer base and work with various teams to enhance customer experiences.

The SIU Investigator monitors compliance-related escalations, investigates illicit activities, drafts Suspicious Activity Reports, and collaborates with law enforcement agencies.

The Implementation Specialist ensures a smooth onboarding experience for merchants, managing activation processes and collaborating with cross-functional teams to deliver optimal solutions.

Manage relationships with top sellers in the Food & Beverage sector, driving growth through technical solutions and account management while collaborating with internal teams and conducting business reviews.

Manage relationships with key sellers in the Food and Beverage sector, grow account-based revenue, and provide tailored solutions to meet customer needs, while ensuring high-level client service and operational efficiency.

The role involves resolving complex customer escalations, managing multiple disputes, supporting frontline staff, and improving customer experience.