Top Customer Success & Experience Jobs

As a Dispute Resolution Specialist, you will resolve customer and merchant disputes, provide escalated complaint support, analyze data, and ensure timely, fair outcomes.

Drive growth and retention for strategic retail sellers by providing tailored solutions, managing relationships, and collaborating cross-functionally to enhance client satisfaction.

Manage a portfolio of mid-market sellers, ensuring retention and growth by identifying opportunities for technical solutions and providing exceptional client service.

Manage relationships with key food and beverage sellers, driving account revenue, collaborating with product teams, and providing top-tier client service to grow and retain accounts.

Manage relationships with large food and beverage sellers, grow revenue through cross-selling, provide client service, and collaborate with product teams for technical solutions.

As an SMB Account Manager for the Food and Beverage team, you will support clients, manage partnerships, and drive growth by delivering tailored solutions and addressing their needs effectively.

The Account Manager for SMB will partner with small businesses to help them thrive, advocating for their growth by crafting tailored solutions and expanding partnerships, focusing on product adoption and retention.

The CS Group Lead will manage inbound contact teams, ensuring service delivery, complaint resolution, and process improvements while maintaining strong stakeholder relationships and employee engagement in the consumer experience function.

The Customer Service Group Lead will manage the consumer experience team, ensuring high service levels, partner relationships, and process improvements while coaching and mentoring staff.

Manage the SMB Customer Service Merchant experience, ensuring service delivery and quality standards while driving improvements and collaborating with various teams.