Top Customer Success & Experience Jobs

Partner with SMB merchants to reduce churn and drive contract adoption. Deploy retention strategies, negotiate to resolve churn risks, surface product and competitive insights, and collaborate cross-functionally to grow long-term customer value.

Lead a team of 8-10 SMB Account Managers to drive revenue expansion, software adoption, and retention. Coach and develop the team, manage pipeline and performance cadences, handle escalations, partner cross-functionally, and deliver measurable customer outcomes while supporting OKRs and program improvements.

Manage a portfolio of mid-market sellers to retain and grow revenue by designing scalable, cross-functional solutions using Square and Afterpay. Build trusted relationships, lead complex multi-stakeholder initiatives, influence product roadmap through seller insights, and collaborate with sales and internal teams to drive adoption and commercial outcomes.

The Senior Partnerships Manager will develop a portfolio of strategic partners, focusing on sourcing, negotiating, and scaling partnerships to drive lead generation and seller acquisition while collaborating cross-functionally.