Top Customer Success & Experience Jobs

Lead a remote team of 10–12 Account Managers focused on SMB Food & Beverage merchants to drive upsell, retention, adoption, and customer satisfaction. Coach and develop the team, run pipeline reviews and 1:1s, handle escalations, partner cross-functionally with Product, Operations, and Sales, and support OKRs and program improvements. Travel approximately quarterly for team or customer meetings.

Manage a portfolio of SMB merchants to retain customers, reduce churn, and drive upsell/cross-sell. Proactively diagnose merchant needs, deploy retention and growth strategies, use data to inform decisions, and coordinate cross-functionally to solve structural problems. Build playbooks, lead difficult commercial conversations, and consistently deliver measurable revenue and retention outcomes.

Manage and grow a portfolio of SMB merchants by building trusted relationships, driving product adoption and upsells, advocating merchant needs internally, and delivering measurable retention and growth outcomes through consultative outreach and business coaching.

Manage and grow a portfolio of SMB merchants in Australia by driving retention, product adoption, upsells, and value-based recommendations; act as trusted advisor, advocate merchant needs internally, and meet outcome-based growth and retention goals.

The Senior Technical Account Manager supports Cash App Pay and Afterpay merchants, ensuring their growth and integration health through technical expertise and partnerships, while driving commercial outcomes.

The Senior Technical Account Manager will enhance post-sales support, manage merchant relationships, and ensure integration successes using technical skills to drive growth for Cash App Pay and Afterpay.

Manage relationships with Square's largest Food and Beverage sellers, grow account-based revenue, serve as a seller advocate, and identify technical solutions. Collaborate with cross-functional teams on projects and negotiate pricing for account retention.

Manage a portfolio of SMB merchants to retain and grow accounts through consultative relationships, product adoption, upsells, and cross-functional advocacy. Deliver measurable outcomes, coach businesses, and drive expansion while representing merchant needs internally.

Lead a team of 8–10 SMB Account Managers to drive upsell, retention, software adoption, and customer satisfaction. Own performance management, coaching, cross-functional collaboration, escalation handling, and execution of team OKRs to deliver measurable revenue and churn outcomes.

Partner with SMB merchants to reduce churn and drive contract adoption. Deploy retention strategies, negotiate to resolve churn risks, surface product and competitive insights, and collaborate cross-functionally to grow long-term customer value.