Top Customer Success & Experience Jobs

Manage relationships with Square's largest Food and Beverage sellers, grow account-based revenue, serve as a seller advocate, and identify technical solutions. Collaborate with cross-functional teams on projects and negotiate pricing for account retention.

Onboard and activate Square sellers by leading scoping calls, delivering tailored training, tracking milestones, resolving blockers, and ensuring timely go-live. Manage 20–30 concurrent onboarding engagements while maintaining product expertise, communicating proactively, escalating complex issues, and contributing to process improvements. Collaborate with sales, account management, product, and marketing teams, use AI to improve workflows, and support sellers across POS, online, and integration products.

Guide SMB and mid-market sellers through Square onboarding, implementation, training, and activation. Manage 20–30 concurrent engagements, track milestones, resolve blockers, coordinate with sales and product teams, and ensure timely go-live. Maintain product expertise, communicate proactively with customers, improve onboarding processes, and use AI to enhance seller experiences and internal workflows.

Manage seller onboarding and implementation from discovery through go-live, guiding merchants through product setup, training, hardware installation, data migration, and operational configuration. Coordinate with Sales, Account Management, Customer Success, Engineering, and Product to resolve obstacles and accelerate activation. Lead multiple complex merchant projects, create training materials, track feature requests, and support scalable onboarding strategies. The role requires occasional onsite work and bilingual English-Spanish communication.

Serve as a senior technical partner to enterprise merchants across Afterpay and Cash App. Manage integration health, troubleshoot website and POS issues using HTML, CSS, JavaScript, and SQL, drive product adoption and account expansion, conduct technical reviews, monitor KPIs, coordinate incident response, document solutions, and collaborate with Product, Engineering, Sales, and Account Management.

Lead a remote team of 10–12 Account Managers focused on SMB Food & Beverage merchants to drive upsell, retention, adoption, and customer satisfaction. Coach and develop the team, run pipeline reviews and 1:1s, handle escalations, partner cross-functionally with Product, Operations, and Sales, and support OKRs and program improvements. Travel approximately quarterly for team or customer meetings.

Manage a portfolio of SMB merchants to retain customers, reduce churn, and drive upsell/cross-sell. Proactively diagnose merchant needs, deploy retention and growth strategies, use data to inform decisions, and coordinate cross-functionally to solve structural problems. Build playbooks, lead difficult commercial conversations, and consistently deliver measurable revenue and retention outcomes.

Lead a team of 8–10 SMB Account Managers to drive upsell, retention, software adoption, and customer satisfaction. Own performance management, coaching, cross-functional collaboration, escalation handling, and execution of team OKRs to deliver measurable revenue and churn outcomes.

Lead a team of 8-10 SMB Account Managers to drive revenue expansion, software adoption, and retention. Coach and develop the team, manage pipeline and performance cadences, handle escalations, partner cross-functionally, and deliver measurable customer outcomes while supporting OKRs and program improvements.

Manage a portfolio of mid-market sellers to retain and grow revenue by designing scalable, cross-functional solutions using Square and Afterpay. Build trusted relationships, lead complex multi-stakeholder initiatives, influence product roadmap through seller insights, and collaborate with sales and internal teams to drive adoption and commercial outcomes.