Top Customer Success & Experience Jobs

As a Solutions Architect, you will support enterprise customers by designing architectures, running proofs of concept, and driving customer adoption of Vercel's platform, while collaborating with sales and engineering teams to ensure success.

Lead and scale Vercel's global startup program, nurturing relationships with VCs and startups, driving engagement, and overseeing team operations.

The role involves engaging startups, educating them on Vercel's platform, and collaborating with the sales team to drive adoption.

Own post-sales technical relationships for a small portfolio of strategic enterprise customers. Drive incident triage and remediation, deliver proactive architectural guidance and cost optimization, scope and orchestrate Vercel engagements, represent the customer internally, and ensure TAM engagement renewals and customer success metrics.

The Developer Success Engineer at Vercel accelerates customer adoption, providing implementation guidance, troubleshooting technical issues, and creating resources to enhance customer success.