Manage post-sales relationships for government and enterprise accounts, overseeing onboarding, product adoption, account health monitoring, issue resolution, renewals, and upsell/cross-sell. Coordinate cross-functionally with sales, engineering, support, and operations, conduct QBRs, negotiate renewals, and build executive-level client partnerships to drive retention and account growth.

Support sales by developing processes, proposals, and campaign/system recommendations for smaller clients. Maintain knowledge base, lead best-practice projects, guide setup and pricing with operations, and contribute inputs to larger deliverables to improve sales effectiveness and client engagement.