Provide deliverability consulting and troubleshooting for Braze customers: manage tickets and portfolios, run investigations and audits, remediate blocklists/spam traps, plan IP warming, monitor email metrics, and lead strategic deliverability projects and customer education.

Lead and manage a global team of Services Consultants to support pre-sales deal cycles. Act as a subject-matter expert on Braze service offerings, conduct customer discovery, craft tailored proposals and pricing, develop go-to-market materials, and liaise with sales and post-sales to ensure smooth handoffs and scalable service packaging.

Lead and mentor a global pre-sales Services Consulting team, support Sales during deal cycles, scope client service needs, craft tailored proposals and presentations, develop go-to-market materials and training, liaise with post-sales leadership, and gather feedback to refine service packages.