Leads enterprise workflow transformation by designing future-state operating models, workflow architectures, capability frameworks, governance structures, and multi-year roadmaps. Assesses current-state maturity, identifies gaps and modernization opportunities, develops business cases and executive recommendations, and coordinates cross-functional solutioning across operations, technology, product, data, and client experience. Evaluates automation and AI-enabled capabilities, mentors transformation architects, and establishes repeatable transformation methods and standards.