Leads and coaches an east coast team of Implementation Managers while directly supporting complex Benchling implementations. The role drives project delivery, improves professional services methodologies, manages escalations, partners with Sales, Customer Success, Product, and Engineering, and builds trusted relationships with biotech and pharmaceutical scientific and IT leaders. It also shapes implementation strategy, tracks team performance, develops employees, and contributes to global professional services initiatives.

The Global Program Manager oversees post-sale activities for Enterprise customers, ensuring they achieve rapid time to value through effective implementation and support while managing relationships and driving customer success in the Life Sciences sector.