Own technical solutioning across the customer lifecycle, from enterprise sales discovery through deployment and post-launch support. Lead architecture and integration discussions with healthcare customers, establish technical-readiness standards, support complex implementations, and translate recurring customer requirements into product and engineering priorities. Build documentation, training, tools, and repeatable playbooks that help Growth, Deployments, Support, and Customer Success independently manage complex enterprise workflows. Travel onsite to customer locations approximately 40–50% of the time.