Top Operations & Support Jobs in Columbus, OH

Leads a regional, multi-team customer support organization, ensuring high-quality service, SLA and KPI performance, effective escalations, critical incident resolution, and customer communication. Partners with Product, Engineering, and executive leadership to address recurring issues, improve processes, implement tools, and align regional execution with global strategy. Oversees managers, operational governance, performance reporting, and continuous improvement.

Provides Sales and Revenue Operations support by processing orders, administering Salesforce and CPQ platforms, monitoring forecasts, building reports and dashboards, improving sales processes, ensuring data integrity, and advising cross-functional stakeholders. The role also develops Salesforce enhancements, resolves process bottlenecks, trains field teams, documents workflows, and applies AI tools to improve analysis, reporting, and documentation.

Provides first-level customer support for account, billing, connectivity, and basic technical issues. Handles inbound calls, troubleshoots Tier I problems, documents interactions, updates customer records, upsells services, meets performance metrics, and escalates complex matters. Requires strong communication, problem-solving, computer, and multitasking skills, along with availability for variable shifts, overnights, weekends, holidays, and mandatory virtual training.

Provides escalation-level technical support for Routeware’s waste-management platforms. Investigates data integrity issues using SQL Server and MySQL, develops reports, identifies root causes, troubleshoots fleet hardware and software integrations, documents escalations in Jira, and maintains internal investigation tools and references.

Coordinates VIP private jet trips from booking through completion, serving as the primary contact for clients, suppliers, and internal teams. Responsibilities include confirming flight details, managing itinerary changes and additional services, reviewing documentation, monitoring flights, resolving feedback, requesting reviews, and supporting sales. The role requires strong communication, customer service, organization, composure under pressure, attention to detail, and comfort using aviation systems.

Support the COO and other senior executives by managing complex calendars, executive and Board meeting logistics, travel, correspondence, expenses, confidential information, and action-item follow-up. The role coordinates with executives, Board members, regulators, external partners, vendors, and event teams while providing backup coverage across the executive suite. It requires strong judgment, discretion, organization, communication, and adaptability in a regulated fintech environment.

Provide L2/L3 production support for SnapLogic integrations and data pipelines. Monitor jobs, interfaces, logs, alerts, and error queues; troubleshoot integration failures, APIs, data transformations, and performance issues. Conduct root cause analysis, implement corrective actions, support deployments and validations, manage incidents, and coordinate with business users, application teams, and vendors. Maintain documentation and runbooks while participating in on-call support.

Build and lead Ent’s revenue operations function, including GTM systems, AI-powered workflows, reporting, forecasting, deal desk, territory and quota planning, commissions, sales development operations, and operating cadence. The role owns HubSpot and Gong integration, tool rationalization, revenue intelligence, and cross-functional processes across sales, marketing, customer success, finance, and legal. This is a hands-on founding RevOps role requiring experience scaling startup revenue organizations and implementing AI in sales tooling.

Own the CEO’s calendar, follow-ups, project-management systems, hiring operations, content execution tracking, metrics, reporting, and special projects. The role protects executive focus, enforces accountability across teams, coordinates hiring pipelines, analyzes financial and performance data, and builds scalable operating rhythms. It is a high-trust Executive Operations position with a performance-based path toward Chief of Staff responsibilities.

Supports troubleshooting and resolution of complex client technical issues across enterprise applications, databases, APIs, web services, and cloud environments. Provides customer-facing assistance during implementation and ongoing support, documents solutions, contributes to knowledge bases, collaborates with internal teams, and participates in training, projects, and on-call rotations.