Top Customer Success Jobs
As a Happiness Engineer, you will assist customers through various communication methods, solve technical issues, and provide proactive support to ensure a positive experience with our products. Strong communication skills and a customer-centric attitude are essential, along with experience in technical support or customer success, particularly with WordPress.
The Hacker Program Operations Specialist will enhance Immunefi's code review programs and improve hacker engagement through effective client management, program launches, and marketing initiatives. The role involves facilitating communication between clients and hackers, designing audit contests, and maintaining strong community relationships.
The Customer Success Manager will focus on maximizing customer satisfaction and retention by driving product adoption, managing customer relationships, conducting onboarding processes, and creating self-service resources. This role requires regular communication with customers and the ability to analyze data for insights to improve service delivery and report on customer success metrics.
As an Onboarding Specialist (Bilingual - Spanish), you will support customers to fully adopt a MarTech software platform by establishing rapport, executing onboarding experiences, delivering trainings, and collaborating with internal teams. Responsibilities also include project management, customer communication, and optimizing onboarding programs for customer satisfaction. Requires 2 years of customer-facing experience in a SaaS environment, proficiency in internal tools, strong communication skills, and fluency in English and Spanish.
The Customer Support Analyst is responsible for analyzing customer support data to provide insights that enhance decision-making and improve user experience. This role entails data collection, reporting, tracking key performance metrics, analyzing customer feedback, and collaborating with cross-functional teams to identify process improvement opportunities using the latest technologies.
Customer Support Level 1 Specialist responsible for addressing customer inquiries via phone, email, and live chat. Conduit between customers and organization. Works 9am-6pm EST. Must have at least 1-2 years of experience in SaaS.
Threat Detection Specialist responsible for maintaining knowledge on the current cyber threat landscape, creating and updating indicator logic, providing relevant alerts, and performing threat hunting missions based on TTPs. Must have at least 3 years of experience with IDS/IPS Solutions, Windows Event logs, Sysmon, and Linux logs.
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As a Technical Customer Success Manager, you'll be the primary post-sales contact for major customers, ensure effective communication, manage customer accounts, oversee implementations, and help customers realize business value through Kong's API platform. You'll collaborate with internal teams and tackle complex technical challenges, all while striving for customer satisfaction and expansion.
The Specialist, ERCOT Operations will oversee the optimization of PV and storage projects, collaborate with O&M teams and Asset Management to ensure compliance and site performance, and generate reports for lenders. This role involves monitoring performance, conducting root cause analyses, and managing resources effectively across projects.
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Managing high-impact Aftersales technology projects in the automotive industry, ensuring projects are completed on time and align with strategic objectives. Collaborating with internal and external stakeholders to define requirements and deliverables, organize workshops, and manage large-scale projects using agile methodologies. Developing and maintaining project documentation for continuous improvement and identifying solutions to project challenges.
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